
eSIM and Subscription Management implementation for a leading US telco
In brief…
- In preparation for the Apple Watch Series 3 commercial launch, working with the telco to specify the customer journey and identify all impacts for the operator
Experience & highlights
- Knowledge on the current state of customer-driven business processes
- Detailed IT feature specification, review and implementation project management
- Train the telco operational teams
Main results
- Enabled the most successful launch of the Apple Watch Series 3 in US
- No downtime and no slowness experienced during the first 6 months (watch period)
- All main eSIM Consumer Electronic devices launched since then are supported by the deployed solution
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